Warranty and Repair Policy
We stand behind every product we make. If you are not satisfied with your gear at the time you receive it, please click here to send it back. Damage due to wear and tear may be repaired at a reasonable cost.
SITKA Gear is designed to be used and to perform in the field, provided the products are not mistreated and care instructions are followed. We guarantee the workmanship and integ...
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SITKA Footwear Warranty
SITKA Gear provides a limited 2-year warranty that covers the construction of our boots and manufacturing defects.
This warranty does not include damage caused by normal wear and tear, neglect, improper maintenance, improper storage, toe wear, burn marks, punctures, cuts, abrasions from external factors, or any modifications to the product.
Additionally, claims related to dissatisfact...
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What is Covered Under Warranty
If damage is determined to be due to a manufacturing defect, we'll repair or replace the item at no charge, based on our discretion. You'll receive a pre-paid FedEx shipping label for all warranty claims within 1 to 2 business days. Remember, garments sent in for warranty work must be clean. Our warranty covers zipper malfunctions, snap failures, seam stitch failures, seam tape failur...
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How do I start a warranty claim?
Although SITKA Gear is of high quality and durability, things do happen and our warranty is there for these occasions. Please go to the website listed below, click 'Start a Repair' and follow the steps provided to complete your warranty/repair claim.http://www.sitkagear.com/warrantiesOnce you have completed your RA, you will receive a prepaid label via a FedEx email. Please note all d...
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Does making a repair in the field void my warranty?
Repairing gear is a natural part of your garment's life cycle and will not void your manufacturer defect warranty. If you encounter a tear or puncture in the field, don't hesitate to make a repair. During peak seasons, our warranties and repairs may take around 8 weeks on average. Utilizing a patch or sewing up your garment (if it's not GORE-TEX) can be a good option to extend your s...
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How to patch your SITKA Gear.
Check out our video below as Hayden breaks down the steps to properly fix tears, rips or holes in your gear.To purchase a patch kit: GORE-TEX Patch and Repair Kit
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