Warranty & Repairs

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What is SITKA Gear's warranty policy?

SITKA Gear is designed to be used and to perform in the field, provided the products are not mistreated and care instructions are followed. We guarantee the workmanship and integrity of each SITKA product for its Practical Product Lifespan. We define this as the usual and customary wearable life of the product. SITKA’s warranty is not transferrable.   Practical Product Lifespan will b... read more

What is not covered under warranty?

SITKA Gear does not currently cover wear and tear damage. Examples of wear and tear include rips, punctures, tears, pinholes, burns, staining, pilling, pulls, snags, and theft, among others. read more

Does making a repair in the field void my warranty?

Repairing gear is a natural part of your garment's life cycle. If you encounter a tear or puncture in the field, don't hesitate to make a self-repair. During peak seasons, our warranties and repairs may take around 8 weeks on average. Utilizing a patch (we can provide one if available) or sewing up your garment (if it's not GORE-TEX) can extend your season a little longer. read more

How do I start a warranty/repair claim?

At SITKA Gear, we stand by the quality and durability of our products. However, in the event that issues arise, our warranty is here to assist. Please visit the website provided below to initiate your warranty/repair process:   http://www.sitkagear.com/warranties   Once you've completed your Return Authorization (RA), you'll receive a prepaid FedEx shipping label via email. Please be ... read more

What is covered under warranty?

If damage is determined to be due to a manufacturing defect, we'll repair or replace the item at no charge, based on our discretion. You'll receive a pre-paid FedEx shipping label for all warranty claims within 1 to 2 business days. Remember, garments sent in for warranty work must be clean.   Our warranty covers zipper malfunctions, snap failures, seam stitch failures, seam tape fail... read more

How to patch your SITKA Gear.

Check out our video below as Hayden breaks down the steps to properly fix tears, rips or holes in your gear. read more

How do I start a warranty claim?

Although SITKA Gear is of high quality and durability, things do happen and our warranty is there for these occasions. Please go to the website listed below, and follow the steps provided to complete your warranty/repair.http://www.sitkagear.com/warrantiesOnce you have completed your RA, you will receive a prepaid label via a FedEx email. Please note all damaged products will be evalu... read more

Does making a repair in the field void my warranty?

Repairing gear is part of the life cycle of your garment. If you happen to get a tear or puncture in the field, do not be afraid to make a self-repair. During peak seasons our warranties and repairs can take up to 6 weeks. Using a patch (we can send you one as they’re available) or sewing up your own garment (if it’s not GORE-TEX) is always a viable option to keep your season going a ... read more