At SITKA Gear, we build our products to perform in the toughest conditions, but we know that sometimes things happen. Whether your gear has been damaged in the field or you're experiencing a product issue, our Warranty & Repair team is here to help.
Follow the steps below to submit your warranty or repair request.
Step 1: Log In to Your SITKA Gear Account
Before starting a warranty or repair request, you must be logged in to your SITKA Gear account.
- Visit sitkagear.com and log in to your account.
- Navigate to our Warranty & Repair page.
- Select "Start a Repair" to begin your request.
Important: You must be logged in before starting your claim.
Step 2: Select Your Product
Once you've started your request, you'll be asked to identify the product you're submitting.
You can find your product in one of two ways:
- Previous Purchases: Select the item from your SITKA Gear purchase history.
- Search by Item: If your product isn't listed in your purchase history, select "Search by Item" to locate your gear.
Can't find your exact product? No problem! Select the most similar item available to continue your request.
Step 3: Upload Photos of Your Gear
Next, you'll be asked to upload photos of your product. Please provide:
- Full Product Photo: A clear photo showing the entire product.
- Product Tag Photo: A clear photo of the product's tag.
- Damage Photos: Close-up photos clearly showing the damage or issue you're experiencing.
Clear, detailed photos help our Warranty & Repair team better understand the issue.
Step 4: Describe the Damage
After uploading your photos, you'll be asked to provide additional information about the issue.
- Select the options from the dropdown menus that best describe the damage or problem.
- Provide a written description of the issue, including any helpful details about how or when the damage occurred.
- Review your information and follow the remaining prompts to submit your request.
Step 5: Receive Your Shipping Instructions
Once you've submitted your warranty or repair request, the next step is getting your gear to our Warranty & Repair team for evaluation.
Most warranty and repair requests require the product to be shipped to SITKA Gear for a physical evaluation.
For U.S. Customers:
- You'll receive a prepaid FedEx shipping label at the email address associated with your claim within 3 business days of submission.
- Your shipping label will arrive directly from FedEx, not SITKA Gear.
- Be sure to check your spam or junk folder if you don't see it.
- Once you've received your label, securely package your clean gear, attach the label, and drop it off at an authorized FedEx location.
For Canadian Customers:
Due to customs requirements, duties, and taxes, we're unable to provide prepaid shipping labels for Canadian warranty submissions. You'll receive an email with specific shipping instructions and the appropriate shipping address.
Exceptions:
In some cases, our team may be able to evaluate your claim without requiring you to ship your product. This is most common with select gloves, backpacks, and footwear. If this applies to your request, you'll receive an email directly from the SITKA Gear team with further instructions.
Important: Please do not ship your gear to SITKA Gear until you've received your prepaid shipping label or specific shipping instructions from our team.
Step 6: Prepare Your Gear for Shipping
Before sending your gear, please make sure it's ready for evaluation.
- Wash your gear. All used garments must be clean before being sent in.
- Empty all pockets. Remove any personal belongings.
- Package your gear securely. Use appropriate packaging to protect your items during shipping.
- Follow your shipping instructions. Include any requested documentation.
Important: Dirty garments will be returned without evaluation or resolution of your claim. Please thoroughly clean your gear before shipping.
Step 7: Our Team Evaluates Your Gear
Once your gear arrives, our Warranty & Repair team will inspect the product and determine the appropriate resolution.
Depending on the product's condition, the nature of the damage, and warranty eligibility, your gear may be:
- Repaired: If the damage can reasonably be repaired.
- Replaced: If a replacement is appropriate and available.
- Returned: If the product is not eligible for warranty coverage or a repair cannot be completed.
All warranty and repair decisions are made at SITKA Gear's discretion.
Will I be charged for my repair?
Some repairs may qualify for warranty coverage, while others may have an associated cost. If your repair requires payment, our team will contact you for approval before any paid work begins. You will not be charged for a repair without your approval.
Step 8: Track Your Warranty or Repair Request
You can check the status of your request at any time through your SITKA Gear account.
- Log in to your account at sitkagear.com.
- Navigate to your Profile.
- Select "My Repairs" to view your warranty or repair requests and their current status.
Our Warranty & Repair team will also reach out to you via email if we need additional information, approval for paid repairs, or have relevant updates regarding your request.
Please keep an eye on the email address associated with your claim.
Frequently Asked Questions
What if I can't find my product when submitting a claim?
If your product isn't listed under your previous purchases, select "Search by Item" to find it. If your exact product isn't available, choose the most similar option to continue.
Do I need to ship my product in for evaluation?
In most cases, yes! The majority of warranty and repair requests require a physical evaluation by our team. Occasionally, certain products can be evaluated without being shipped in. If this applies to your claim, our team will contact you directly via email with next steps.
I haven't received my FedEx shipping label. What should I do?
Shipping labels are emailed directly from FedEx within 3 business days of submitting your request. Be sure to check your spam or junk folder, as the email will not come from SITKA Gear.
If it's been more than 3 business days and you haven't received your label or other instructions from our team, please contact Customer Service for assistance.
Please note that prepaid FedEx labels are not available for Canadian warranty submissions.
Can I ship my product directly to SITKA Gear?
No. Please do not ship your gear without first submitting a warranty or repair request and receiving shipping instructions. For U.S. customers, we'll provide a prepaid FedEx label when shipping is required. Canadian customers will receive separate instructions.
How long will my repair take?
Repair turnaround times vary depending on the time of year and the type of repair needed.
- Fall / Hunting Season: Approximately 4–8 weeks.
- Off-Season: Approximately 3–5 weeks.
These are estimated turnaround times and may vary depending on the complexity of the repair and seasonal volume.
Can I check the status of my repair?
Yes! Log in to your SITKA Gear account, navigate to your Profile, and select "My Repairs" to view your claim status.
Will I have to pay for my repair?
Not necessarily. Some repairs may be covered under warranty, while others may have an associated cost. If payment is required, our team will contact you for approval before beginning any paid work.
Still Need Help?
If you have questions or need assistance with your warranty or repair request, please reach out to our Customer Service team. We're happy to help get you back in the field!