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SITKA Warranty and Repair Policy

We stand behind every product we make. If you are not satisfied with your gear at the time you receive it, please click here to send it back.  Damage due to wear and tear may be repaired at a reasonable cost.

SITKA Gear is designed to be used and to perform in the field, provided the products are not mistreated and care instructions are followed. We guarantee the workmanship and integrity of each SITKA product for its Practical Product Lifespan. We define this as the usual and customary wearable life of the product. SITKA’s warranty is not transferrable.
 
Practical Product Lifespan will be determined solely by an authorized SITKA Gear Customer Service representative who will take into account the type / nature of the product, its intended use, the issue involved and the age of the product. Our Customer Service representatives may require consumer information to accurately determine the lifespan of the product in question.
 
We will make every effort to provide you options for the repair of your gear so it can return to the field with you. Sometimes, this is not possible. In that case, we will do our very best to meet your needs with a replacement purchase option. The wild can be a harsh and unforgiving place. We hope you visit it as often as your life allows - we will be there to keep you warm, dry, and connected to the moment.

WARRANTY

If the damage is deemed to be caused by a defect in manufacturing, we will, at our discretion, repair or replace the item at no cost to you. All warranties receive a pre-paid shipping label from FedEx within 1 to 2 business days. All garments sent in for any Warranty work must be clean. 

What Is Covered Under Warranty:

Zipper malfunctions, snap failures, seam stich failures, seam tape failures, delamination, and GORE-TEX failures through the intended use of the product with proper care.

REPAIRS

Your garment will be put to the test, encountering tree limbs, barbed wire, rocks, and other conditions that may harm or damage the gear. We will try to repair damage caused by normal wear and tear or accidents at a reasonable cost. We will only begin the repair after you have approved the cost.

What may be able to be repaired:

Burns, tears, cuts, punctures, sun fading, excessive abrasion, accidental damage and/or neglect, and any other failures, including zippers, due to improper fit, care, storage, or use.

 

Unwashed garments will not be repaired. Please be sure to empty all pockets of everything, including ammunition, liquids, sharp objects, personal effects, etc.

Depending on the time of year, damage, amount and/or type of work required, our repair process may take an average of 4 to 8 weeks.

*Please note* if the repair is not covered by our warranty policy, a shipping fee will apply along with the cost of repair.

*Please note* if you are shipping from outside the U.S., we will not be able to send you a pre-paid shipping label 

If additional information is needed regarding our Warranty or Exchange process, please click here.




 

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