Shipping

I shipped my product to the wrong address

We strongly encourage customers to carefully review their information before finalizing an order. Please note that SITKA Gear cannot be held responsible for any shipping or product costs resulting from orders being shipped to an incorrect address. read more

Where is my order and how do I track it?

Please click on this link and provide your order number and email address used on your order to check the status of your order. https://www.sitkagear.com/order-tracking read more

My package is being returned to sender.

Once a package is returned to us, we are unable to make any adjustments to the address. The package will be received by our warehouse, and your order will be automatically refunded. Please allow 7-10 business days for the refund to be processed once the package has arrived. read more

Do you ship internationally?

Currently we ship exclusively to the US and Canada. For Canadian orders, recipients are responsible for paying any applicable duties, taxes, and other fees imposed by the Canadian government. Please consult your customs office for details regarding duties, taxes, import fees, and restricted items. If you reside outside the US or Canada, we encourage you to explore purchasing options t... read more

My package shows delivered, but it's not here.

If your order's tracking information indicates a confirmed delivery but you haven't received the package, please file a lost/stolen package claim with the carrier or your local police department. Once the case is approved, please send us the details, and we'll gladly discuss replacement or refund options with you. read more

I never received tracking.

After placing your order, please allow 3-5 business days for ground shipping and 1-2 business days for expedited shipping to receive tracking information. If you haven't received tracking details within this timeframe, please reach out to us by submitting a ticket. To track your order status, visit www.sitkagear.com/order-tracking. read more

Can my order be shipped to a freight forwarder?

Due to security reasons, we do not allow orders to be shipped to a freight forwarder. read more

Why did I get split shipments?

At times, we may ship orders in multiple shipments to ensure timely delivery of your items. Rest assured, you will receive a unique tracking code for each shipment. It's important to note that despite multiple shipments, only one shipping fee will be charged per order. read more

How will my order ship?

At SITKA Gear, we ship all US orders from our Memphis, TN warehouse using FedEx/UPS. Upon departure from our facility, you will receive an email confirmation containing a tracking link for your convenience. Please note that FedEx/UPS does not deliver to P.O. Boxes or Military APO/FPO addresses; kindly provide an alternative shipping address to ensure smooth delivery. While we strive t... read more

Can I make changes to my order?

Unfortuantely, as mentioned during checkout, once an order is placed, our system immediately begins processing it. Consequently, we are unable to modify, add to, alter the shipment method (including delivery address), or cancel the order, even if tracking information hasn't been received yet. If you wish to arrange a free return or exchange upon receiving your order, please utilize ... read more