If you placed the order through your account, you may check the status of your order by logging into your account and clicking on 'Order History' on the Tool Bar.
Occasionally we will ship orders in multiple shipments. You will receive a unique tracking code for each shipment but only one shipping fee is charged per order.
We aim to process and ship your order as quickly as possible. Once your order is processing, we are unable to make any edits or adjustments to ordered items and shipping address.
Please visit our interactive system builder to receive guidance on what products will work best for your hunt. (https://www.sitkagear.com/system-builder)
When an online order is placed, an authorization charge will immediately hit your account in order to confirm availability of funds. The final charge processes once your order ships, at which point the authorization charge should dissolve. Authorization charges automatically dissolve within 7 days.
To start the returns process, please visit the following link and to create your refund or exchange: www.sitkagear.com/returns.
To start the warranty process, please visit the following link: www.sitkagear.com/warranties
Repair times are currently 4-6 weeks from the date of arrival. You will receive a confirmation email once your repair is completed and returned back to you.
To check if you qualify for our Pro Program, please review program requirements at www.sitkagear.com/proform.
Please enter the details of your request. A member of our support staff will respond as soon as possible.
Web Order # can be found in the order confirmation email and order history while logged into your account.