Orders

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Shipping Restrictions to New York and California

Unfortunately, due to state regulations, we are unable to ship certain products to New York and California. We apologize for any inconvenience this may cause. If you have any additional questions, please feel free to contact us at (877) 748-5247. read more

Discount and Sale Item Exclusions

If your coupon code was not applied, the gear in your cart might be a part of our list of exclusions.    Coupon Codes and Pro Discounts exclude Delta Zip Waders, outlet and sale items, gift cards, and other select styles.   SITKA Gear reserves the right to change promotions at any time.           read more

Received the Wrong Item

RECEIVED WRONG ITEM If you did not receive the item you ordered, please go to sitkagear.com/returns to start the return process and follow the steps below. 1. Enter the order number and email address associated with your order. 2. Select the item you were supposed to receive and click exchange. On the following drop down, select order issue-received wrong product and confirm the size ... read more

Received Damaged or Defective Product

  If your item is damaged or defective upon receiving, please go to sitkagear.com/returns to start the return process and follow the steps below. REPLACEMENT 1. Enter the order number and email address associated with your order. 2. Select the appropriate product and click exchange. On the following drop down, select damaged and confirm the size you need. 3. Please follow the next ste... read more

Do you offer sale pricing or backordering?

Currently, discounted pricing is only applicable during the promotional sale dates. SITKA Gear does not offer preorders or back orders for our gear. read more

Does SITKA Gear offer price matching?

We do not provide price matching services. Our aim is to avoid competing with our retailers. If you find the same product at a better price from an authorized dealer, we encourage you to make your purchase from them. read more

Where is my order?

You can easily track the status, shipping, and delivery details of your order by visiting our Order Tracking Page. read more

Do you offer price adjustments for orders?

The SITKA Gear price adjustment policy is applicable only to products purchased directly through www.sitkagear.com. For purchases made through a retailer, please reach out to them directly regarding their policies.   We offer price adjustments for orders placed within 2 weeks of the sale start date. If your order falls outside of this window, we regret that we cannot accommodate a pri... read more

Why was my order cancelled?

If your order was canceled, it could be because the item(s) you tried to order are out of stock or due to potential fraud concerns. If the cancellation was due to fraud, unfortunately, we're unable to process an order for you at this time. However, if your order was canceled due to stock availability, please note that the pre-authorization charge on your card will be removed. read more

My order or shipping confirmation does not list everything I ordered?

If your order or shipping information does not display all the items you've ordered, it means that those items were canceled due to being out of stock at the time of purchase. We suggest signing up for email notifications to be notified when the items are back in stock. Please be aware that if an item is removed from your order due to being out of stock, you will not be charged for th... read more

My order says completed but I don't have my package.

When your order transitions to the completed status, it indicates that your card has been successfully charged, and your order has been shipped. If you haven't received your order yet, please refer to your tracking information for updates on its delivery status. read more

What if you are out of stock in my size?

We periodically restock our inventory throughout the year. If your size is currently out of stock, we suggest signing up for email notifications. Simply select your size and color, enter your email, and click "NOTIFY ME." You'll receive an email once we restock the item in your desired size. read more

I never received an order confirmation email.

Order confirmations are typically sent within 15 minutes of placing your order. If you haven't received it, please check your SPAM and junk folders. In case of a mistyped email address, kindly submit a ticket using our ticket form to have it corrected. read more

I'm having trouble with my discount codes.

Please note that only one discount code can be applied per order. Discount codes are case sensitive, and the dashes must be included as well. Additionally, some items may be excluded from the discount, so please review the terms and conditions of the promotion, including the expiration date, before applying the code. read more

Can I cancel or make changes to my order?

Unfortuantely, as mentioned during checkout, once an order is placed, our system immediately begins processing it. Consequently, we are unable to modify, add to, alter the shipment method (including delivery address), or cancel the order, even if tracking information hasn't been received yet.   If you wish to arrange a free return or exchange upon receiving your order, please utilize ... read more

Receiving error message during check out.

This message usually appears when there's an error or typo in the billing, shipping, or card information. It can also occur if the card issuer suspects fraud and blocks the charge. When you select "place order," it authorizes a pending charge to the card provided. We recommend double-checking your details for accuracy. If you still encounter an error, please contact your bank for assi... read more

Why do I see multiple charges on my card?

When you place an order through our website, an authorization charge will immediately hit your account. An authorization charge is not a final charge on your account, but rather a holding charge that confirms you have sufficient funds in your account to pay for the order. The final charge will be charged to your account once your order ships, at which point the authorization charge sh... read more

What is the US state tax policy?

SITKA Gear collects sales tax for all US shipments going to an address with local sales tax. read more

Where is my closest dealer?

You can find your closest dealer by going to https://www.sitkagear.com/retail-locator. Please make sure to call the dealer first to ensure they have the product you are looking for in stock. read more

Does SITKA Gear have retail stores?

Yes, SITKA is built on a commitment to enhance the full life experience of the hunter. We're proud to bring that commitment to life in our SITKA retail stores . Swing by one of our retail locations to swap stories with the local community or try on the latest gear with our experienced staff of hunters and outdoor enthusiasts.   Come see us at...   SITKA Bozeman - The Depot 1251 N Rou... read more