We make every attempt to process orders as quickly as possible, for your convenience. Unfortunately, as mentioned during checkout, once an order is placed, our system immediately begins processing it. Consequently, we are unable to modify, add to, alter the shipment method (including delivery address), or cancel the order, even if tracking information hasn't been received yet.
If there is an issue with your order, we recommend reaching out to the carrier and requesting it be returned to sender.
If you wish to arrange a free return or exchange upon receiving your order, please utilize the following link: www.sitkagear.com/returns.
We apologize for any inconvenience this may cause.