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Why was my order cancelled?

If your order was canceled, there could be various reasons behind it. Rest assured, any pre-authorization charges will eventually dissolve, and the funds will become available again. Please note that this process may take up to 7-10 days, depending on your bank. read more

What is the US State tax policy?

For all US shipments, SITKA Gear collects sales tax based on the local sales tax rate at the delivery address. read more

My coupon code was not applied.

While we can't promise that we'll be able to apply the coupon code to your order, we encourage you to reach out to our customer service team with your order number and the coupon code. They'll do their best to assist you. read more

Why won't my order process?

If you encounter an error message when trying to place an order, it's possible that your card issuer is blocking the transaction. Please get in touch with them for assistance in resolving the issue. read more

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and Klarna. Unfortunately, we don't accept cash, personal checks, or multiple forms of payment for a single order. read more

What is Klarna and how do I use It?

For customers interested in paying in installments, we now offer Klarna as a payment option. For more details, please check out Klarna's FAQ page. read more

Why do I see multiple charges on my credit card?

When you make a purchase on our website, your account will be immediately authorized for the charge. This isn't the final payment but a temporary hold to ensure you have enough funds for the order. The actual payment will be processed when your order ships, and the authorization charge should disappear then.   If the authorization charge persists after the final payment, don't worry; ... read more

Does SITKA Gear offer gift cards?

Currently, SITKA Gear doesn't provide gift cards. We suggest reaching out to our trusted online retailers that offer gift card options. read more