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Why Was My Order Canceled or Declined?

There are a few reasons why an order may be canceled or declined. While these statuses sound similar, they mean different things.

Canceled Orders

If your order was canceled, it means the order was placed but could not be completed.

Orders may be canceled for various reasons, including inventory availability. Occasionally, an item may become unavailable after your order is placed. If all items in your order are unable to be fulfilled, the entire order may be canceled.

If your order was canceled, any pending payment authorization will be released according to your bank's processing timeline. This typically takes 7–10 business days, depending on your financial institution.

Declined Orders

If your order was declined, it generally means the transaction could not be approved or processed. Common reasons include:

  • Your bank flagged the transaction due to the purchase amount or unusual activity.
  • Your billing address or ZIP/postal code does not match the information associated with your payment method.
  • Your payment was unable to be verified or was flagged by a security or fraud prevention system.
  • You are using an email domain that is not supported by SITKA Gear. 

What should I do if my order was declined?

  1. Contact your bank to confirm the transaction was not blocked or flagged.
  2. Double-check your payment information, including your billing address and ZIP/postal code.
  3. Make sure your billing information matches the information associated with your card.
  4. Once any payment issues have been resolved, try placing your order again.

Not Sure If Your Order Went Through?

If you haven't received an order confirmation or tracking information, we recommend checking your email (including your spam folder) and your SITKA Gear account for an order confirmation.

Please note: A pending charge on your bank statement does not necessarily mean your order was successfully placed. It may be a temporary authorization hold.

If your order was not successfully processed, the authorization should automatically fall off according to your bank's processing timeline, typically within 7–10 business days.

If you're still unsure whether your order was placed successfully, please contact our Customer Service team (customerservice@sitkagear.com) before placing another order to avoid a potential duplicate purchase. 

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