Payment
Why was my order cancelled?
If your order was canceled, there could be various reasons behind it. Rest assured, any pre-authorization charges will eventually dissolve, and the funds will become available again. Please note that this process may take up to 7-10 days, depending on your bank.
read more
What is the US State tax policy?
For all US shipments, SITKA Gear collects sales tax based on the local sales tax rate at the delivery address.
read more
My coupon code was not applied.
While we can't promise that we'll be able to apply the coupon code to your order, we encourage you to reach out to our customer service team with your order number and the coupon code. They'll do their best to assist you.
read more
Why won't my order process?
If you encounter an error message when trying to place an order, it's possible that your card issuer is blocking the transaction. Please get in touch with them for assistance in resolving the issue.
read more
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and Klarna. Unfortunately, we don't accept cash, personal checks, or multiple forms of payment for a single order.
read more
What is Klarna and how do I use It?
For customers interested in paying in installments, we now offer Klarna as a payment option. For more details, please check out Klarna's FAQ page.
read more
See all 8 articles