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Can I exchange an item I purchased at a dealer?

Unfortunately, we cannot accept products purchased at retail stores for returns or exchanges at this time. Please return these items to the original place of purchase. read more

Can I exchange a gift?

For returning a gifted item, you'll need the order number and email address from the original order. If you only have the order number, please contact us for assistance. read more

Exchange processing times.

Exchanges are typically processed within 3-5 business days once received by our warehouse. However, during peak seasons, exchanges may take up to 3 weeks to complete upon receipt of your product. If you require a faster turnaround, we recommend returning the item for a refund and purchasing the correct size. read more

How do I make an exchange?

For refunds or exchanges, visit Enter your Order Number and original email address, follow the steps, print the label, and ship the item. You'll receive email updates once your return is processed. Refunds will reflect in your account as "partially refunded" or "refunded," while exchanges will appear as a $0 order in your history. read more

Exchange Policy

Exchanges must be initiated within 30 days of the original purchase date. Only items bought directly from are eligible for exchange through our website or at one of our SITKA Depots. Underwear is excluded and is final sale.   Exchanges are limited to a different size of the purchased item and require the product to be in new and unused condition with the original hang ta... read more

I purchased at a SITKA store

If you bought your gear from a SITKA store, please contact them to discuss your return options. Unfortunately, we're unable to accept products purchased from retail stores at this time. You'll need to return them to the original place of purchase. read more