Returns
What If I purchased through a retailer?
We can only process returns for items purchased directly from www.sitkagear.com. If you bought from one of our dealers, kindly reach out to them for assistance.
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I purchased at a SITKA store
If you bought your gear from a SITKA store, please contact them to discuss your return options. Unfortunately, we're unable to accept products purchased from retail stores at this time. You'll need to return them to the original place of purchase.
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How do I return a gift?
For returning a gifted item, you'll need the order number and email address from the original order. If you have only the order number, please get in touch with us.
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What if I don’t have an Order Number?
We can only process returns for items purchased directly from www.sitkagear.com. If you bought from one of our dealers, kindly reach out to them for assistance.
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Return processing times.
Refunds are typically processed within 3-5 business days once your returned items are RECEIVED by our warehouse. However, during peak seasons, such as holidays, refunds may take up to 3 weeks to complete upon receipt of your product. To ensure a smooth process, please keep an eye on your tracking information to confirm that your package reaches our warehouse successfully.
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How do I make a return?
For refunds or exchanges, visit www.sitkagear.com/returns. Enter your Order Number and original email address, follow the steps, print the label, and ship the item. You'll receive email updates once your return is processed. Refunds will reflect in your account as "partially refunded" or "refunded," while exchanges will appear as a $0 order in your history.
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Exchanges
Can I exchange an item I purchased at a dealer?
Unfortunately, we cannot accept products purchased at retail stores for returns or exchanges at this time. Please return these items to the original place of purchase.
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Can I exchange a gift?
For returning a gifted item, you'll need the order number and email address from the original order. If you only have the order number, please contact us for assistance.
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Exchange processing times.
Exchanges are typically processed within 3-5 business days once received by our warehouse. However, during peak seasons, exchanges may take up to 3 weeks to complete upon receipt of your product. If you require a faster turnaround, we recommend returning the item for a refund and purchasing the correct size.
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How do I make an exchange?
For refunds or exchanges, visit www.sitkagear.com/returns. Enter your Order Number and original email address, follow the steps, print the label, and ship the item. You'll receive email updates once your return is processed. Refunds will reflect in your account as "partially refunded" or "refunded," while exchanges will appear as a $0 order in your history.
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Exchange Policy
Exchanges must be initiated within 30 days of the original purchase date. Only items bought directly from sitkagear.com are eligible for exchange through our website or at one of our SITKA Depots. Underwear is excluded and is final sale.
Exchanges are limited to a different size of the purchased item and require the product to be in new and unused condition with the original hang ta...
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I purchased at a SITKA store
If you bought your gear from a SITKA store, please contact them to discuss your return options. Unfortunately, we're unable to accept products purchased from retail stores at this time. You'll need to return them to the original place of purchase.
read more