SITKA Gear is designed to be used and to perform in the field. We guarantee the workmanship and integrity of each SITKA product for its Practical Product Lifespan. We define this as the usual and customary wearable life of the product. SITKA’s warranty is not transferable.
We will cover zipper malfunctions, snap failures, seam stich failures, seam tape failures, premature delamination, and GORE-TEX failures through the intended use of the product with proper care. Damage due to wear and tears may be repaired at a reasonable cost which will be invoiced to the owner. SITKA Gear will use reasonable discretion to determine the validity of warranty claims.
Waders sent in for service within the first year of the products life will have the repair cost of 150$ or less covered. After the first year of the product’s life, any Wader repair cost under 125$ will be covered to try and maintain the product and help ensure it lasts to the fullest.
If you have questions regarding specific repairs, please contact our customer service team.
SERVICE/NON-WARRANTY OPTIONS
- Tears, patches and pinholes depending on severity: $30 - $70
- Double boot replacement due to wear: 100-120$
- Suspender replacement due to wear: $40
- End of Season Service: $125
- Complete Inspection
- Pressure Test
- Pinhole leak identification
- Boot leak identification
- Seam failures
- Includes up to 4 pinhole patches
- *If a warrantable item is discovered, there will be no charge for Service. Defect repair will be covered under warranty.
INSTRUCTIONS
- You will need a Return Authorization Number (RA).
- Go online at any time to www.sitkagear.com/returns/warranty/product-identification, or
- Use the Warranties & Repairs link in the footer of our website
- SITKA covers warranty shipping.
- For warranty returns, we cover shipping both ways.
- If not covered by warranty, we will charge return freight.
- FedEx will e-mail you a pre-paid label.
- We will e-mail you once we receive the item(s).
- We will communicate maintenance needs and costs within 72 hours of receipt and notify you of any areas of concern if there is an out-of-pocket repair cost.
- Maintenance/Service will be completed within 3 to 5 weeks of approval.
WHAT YOU CAN FIX IN THE FIELD
- Pinhole leaks
- Tears & cuts
Fish Waders
SITKA Fish Waders are designed with a Practical Product Lifespan, depending on frequency of use, environment, and product care.
Within 365 Days of Purchase
- Repairs or replacements for qualifying issues are covered at no cost.
- Valid proof of purchase is required.
- Manufacturing defects will be repaired or replaced at SITKA’s discretion.
Beyond 365 Days
- Repairs remain available for the life of the product.
- Repair costs will not exceed $100.
- If a product cannot be repaired, replacement options may be offered at SITKA’s discretion. Manufacturing defects will be repaired or replaced at SITKA’s discretion.
Hunt Waders
SITKA Hunt Waders are designed with a Practical Product Lifespan, depending on frequency of use, terrain, and product care.
Within 365 Days of Purchase
- Repair costs will not exceed $150.
- Valid proof of purchase is required.
- Manufacturing defects will be repaired or replaced at SITKA’s discretion.
Beyond 365 Days
- Repair and replacement options will be evaluated on a case-by-case basis.
- Our team will work to determine the best path forward based on the condition and age of the product.
- Manufacturing defects will be repaired or replaced at SITKA’s discretion