Although SITKA Gear is of high quality and durability, things do happen and our warranty is there for these occasions. Please go to the website listed below, click 'Start a Repair' and follow the steps provided to complete your warranty/repair claim.
http://www.sitkagear.com/warranties
Once you have completed your RA, you will receive a prepaid label via a FedEx email. Please note all damaged products will be evaluated once in hand, and will be repaired, replaced, or returned to the customer at our discretion. You will receive an email confirmation once your damaged gear has been repaired or replaced.
***By United States law, garments sent in for repair or replacement must be CLEAN; you must wash used garments before mailing. Dirty garments will be returned without a resolution of your claim.***
***If you are a Canadian Resident, we cannot send you a prepaid label for your warranty claim, due to the duties & taxes required at customs for all packages. Once you have completed your RA form, you will be sent specific instructions and a shipping address for your warranty via your provided email. Please note all damaged products will be evaluated once in hand, and will be repaired, replaced, or returned to the customer at our discretion. You will receive an email confirmation once your damaged gear has been repaired or replaced.***