Shipping

Can I cancel or make changes to my order?

Unfortunately, as soon as an order is placed our system starts processing it and we are unable to make any additions, changes, or cancellations, even if you haven't yet received your tracking information.   If you would like to setup a free return or exchange once your order is received, please do so through the link below:    www.sitkagear.com/returns   read more

How will my order ship?

We ship all US orders out of our Memphis, TN warehouse using FedEx/UPS. As soon as your order leaves our location, an email confirmation will be sent to you with a link to your tracking number. FedEx/UPS does not deliver to P.O. Boxes or Military APO/FPO addresses. Please use an alternate shipping address. SITKA Gear cannot guarantee delivery times once it leaves our warehouse. Delays... read more

Why did I get split shipments?

Occasionally, we will ship orders in multiple shipments. You will receive a unique tracking code for each shipment but only one shipping fee is charged per order. To track your order, please visit our Order Tracking Page. read more

My package shows delivered but it's not here, what do I do?

We strongly suggest asking your carrier as to where exactly they placed the package. You can also ask your surrounding neighbors. In most cases the package is usually found, but you may have to file a claim with the carrier. read more

Do you ship to Canada?

Yes, we do! For Canadian orders the recipient is responsible for payment of applicable duties, taxes and other fees imposed by the Canadian government. Please contact your customs office for information on duties, taxes and restricted items. read more

Do you ship internationally?

We only ship to the US and Canada. read more