Annual Warehouse Inventory Count
PLEASE NOTE: Expect order processing delays through 4/4/2023. Our warehouse is performing its annual inventory audit and will not be shipping orders during this time. Expedited shipping options WILL NOT be processed during this time. read more
Order cutoff is noon CT. These estimates are the number of business days it will take for your package to arrive at your door and include processing and transit time. Orders placed after noon CT on Fridays or over the weekend will be processed the following Monday. read more
How long does Ground Shipping take?
Find your location and color on the map for a best estimate of how many business days your package will take to arrive at your door. These estimates include transit time with the carrier as well as order processing time. Orders placed after noon CT on Fridays or over the weekend will be processed the following Monday. read more
How long does it take for my order to ship once it is placed?
As fast as we can, however due to COVID-19 precautions, current order processing may take longer. Ground shipments placed before Noon CT should ship within 3 business days. Expedited shipment options typically ship in 1-2 business days. Orders placed after Noon CT on Fridays or over the weekend will begin processing the following Monday.Orders placed during peak and holiday seasons ma... read more
Can I cancel or make changes to my order?
We aim to process and ship your order as quickly as possible. Once your order is processing, we are unable to make any edits or adjustments. This includes ordered items and shipping address. read more
How will my order ship?
We ship all US orders out of our Memphis, TN warehouse using FedEx/UPS. As soon as your order leaves our location, an email confirmation will be sent to you with a link to your tracking number. FedEx/UPS does not deliver to P.O. Boxes or Military APO/FPO addresses. Please use an alternate shipping address. SITKA Gear cannot guarantee delivery times once it leaves our warehouse. Delays... read more
Why did I get split shipments?
Occasionally we will ship orders in multiple shipments. You will receive a unique tracking code for each shipment but only one shipping fee is charged per order. read more
Where is my order and how do I track it?
When an order ships, SITKA Gear will send a tracking email providing the whereabouts of your delivery. Please be sure to check your email (spam folder too) for a delivery notice with tracking information. If you created an account for checkout you can also check your order status via the website. read more
My package shows delivered but it's not here, what do I do?
We strongly suggest asking your carrier as to where exactly they placed the package. You can also ask your surrounding neighbors. In most cases the package is usually found, but you may have to file a claim with the carrier. read more
Do you ship to Canada?
Yes, we do! For Canadian orders the recipient is responsible for payment of applicable duties, taxes and other fees imposed by the Canadian government. Please contact your customs office for information on duties, taxes and restricted items. read more
Do you ship internationally?
We only ship to the US and Canada. read more