Orders
Why do I see multiple charges on my card?
When you place an order through our website, an authorization charge will immediately hit your account. An authorization charge is not a final charge on your account, but rather a holding charge that confirms you have sufficient funds in your account to pay for the order. The final charge will be charged to your account once your order ships, at which point the authorization charge sh...
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I can't log into my account
Please go to the top right of the website where you will see MY ACCOUNT. If you click on that and then select forgot username or password it will assist you in recovering your information. If issues still persist, please give us a call at 877-748-5247.
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Do you have a Pro Program?
Yes. To check to see if you qualify, please review program requirements at www.sitkagear.com/proform.
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What is the US state tax policy?
SITKA Gear collects sales tax for all US shipments going to an address with local sales tax.
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Where is my closest dealer?
You can find your closest dealer by going to https://www.sitkagear.com/retail-locator. Please make sure to call the dealer first to ensure they have the product you are looking for in stock.
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Does SITKA Gear have a retail store?
Yes, SITKA is built on a commitment to enhance the full life experience of the hunter. We're proud to bring that commitment to life at the SITKA Depot, right here in our hometown of Bozeman, MT. Swing by to experience the newest SITKA films, swap stories with the local community, or try on the latest gear with our experienced staff of hunters and outdoor enthusiasts.
Come see us at...
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Returns
How do I process a return or exchange?
Gear must be returned within 30 days of the original purchase date. Please go to www.sitkagear.com/returns and fill out the form to create a Return Authorization.If you checked out with your sitkagear.com account, make sure you are logged in prior to going to the above link. Once you have done this, it will populate all of your orders in the last 30 days that are eligible for return o...
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Where do I send my return or exchange?
Once you have completed the Return Authorization process outlined above, you will be given the Return/Exchange shipping address. Please do not send any returns or exchanges to our Bozeman office unless instructed to do so by our Customer Service team.
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Shipping
Annual Warehouse Inventory Count
PLEASE NOTE: Expect order processing delays through 4/4/2023. Our warehouse is performing its annual inventory audit and will not be shipping orders during this time.
Expedited shipping options WILL NOT be processed during this time.
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Expedited Shipping
Order cutoff is noon CT. These estimates are the number of business days it will take for your package to arrive at your door and include processing and transit time. Orders placed after noon CT on Fridays or over the weekend will be processed the following Monday.
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How long does Ground Shipping take?
Find your location and color on the map for a best estimate of how many business days your package will take to arrive at your door. These estimates include transit time with the carrier as well as order processing time. Orders placed after noon CT on Fridays or over the weekend will be processed the following Monday.
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How long does it take for my order to ship once it is placed?
As fast as we can, however due to COVID-19 precautions, current order processing may take longer. Ground shipments placed before Noon CT should ship within 3 business days. Expedited shipment options typically ship in 1-2 business days. Orders placed after Noon CT on Fridays or over the weekend will begin processing the following Monday.Orders placed during peak and holiday seasons ma...
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Can I cancel or make changes to my order?
We aim to process and ship your order as quickly as possible. Once your order is processing, we are unable to make any edits or adjustments. This includes ordered items and shipping address.
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How will my order ship?
We ship all US orders out of our Memphis, TN warehouse using FedEx/UPS. As soon as your order leaves our location, an email confirmation will be sent to you with a link to your tracking number. FedEx/UPS does not deliver to P.O. Boxes or Military APO/FPO addresses. Please use an alternate shipping address. SITKA Gear cannot guarantee delivery times once it leaves our warehouse. Delays...
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Canadian Orders
Canadian Duties and Import Fees
SITKA Gear is not responsible for any duties, taxes, shipping costs, or additional charges accrued on shipments to or from Canada, to include orders, refunds, or exchanges.
Residents of Canada will be charged standard import duty rates. Import duty is calculated exclusively on the value of the imported goods. In addition to duty, imports may be subject to other taxes such as General S...
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Do you ship to Canada?
Yes, we do! For Canadian orders the recipient is responsible for payment of applicable duties, taxes and other fees imposed by the Canadian government. Please contact your customs office for information on duties, taxes and restricted items.
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How do I process a return or exchange from Canada?
Gear must be returned within 30 days of the original purchase date. Please go to www.sitkagear.com/returns and fill out the form to create a Return Authorization.If you checked out with your sitkagear.com account, make sure you are logged in prior to going to the above link. Once you have done this, it will populate all of your orders in the last 30 days that are eligible for return o...
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Are the prices on your website in USD or CAD?
The price presented on our site is always USD.
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