Orders

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Orders

Do you offer sale pricing or backordering?

Currently, discounted pricing is only applicable during the promotional sale dates. SITKA Gear does not offer preorders or back orders for our gear. read more

Does SITKA Gear offer price matching?

We do not provide price matching services. Our aim is to avoid competing with our retailers. If you find the same product at a better price from an authorized dealer, we encourage you to make your purchase from them. read more

Where is my order?

You can easily track the status, shipping, and delivery details of your order by visiting our Order Tracking Page. read more

Do you offer price adjustments for orders?

The SITKA Gear price adjustment policy is applicable only to products purchased directly through www.sitkagear.com. For purchases made through a retailer, please reach out to them directly regarding their policies.   We offer price adjustments for orders placed within 2 weeks of the sale start date. If your order falls outside of this window, we regret that we cannot accommodate a pri... read more

Why was my order cancelled?

If your order was canceled, it could be because the item(s) you tried to order are out of stock or due to potential fraud concerns. If the cancellation was due to fraud, unfortunately, we're unable to process an order for you at this time. However, if your order was canceled due to stock availability, please note that the pre-authorization charge on your card will be removed. read more

My order or shipping confirmation does not list everything I ordered?

If your order or shipping information does not display all the items you've ordered, it means that those items were canceled due to being out of stock at the time of purchase. We suggest signing up for email notifications to be notified when the items are back in stock. Please be aware that if an item is removed from your order due to being out of stock, you will not be charged for th... read more
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