Orders, Returns, & Shipping

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Orders

Why do I see multiple charges on my card?

When you place an order through our website, an authorization charge will immediately hit your account. An authorization charge is not a final charge on your account, but rather a holding charge that confirms you have sufficient funds in your account to pay for the order. The final charge will be charged to your account once your order ships, at which point the authorization charge sh... read more

I can't log into my account

Please go to the top right of the website where you will see MY ACCOUNT. If you click on that and then select forgot username or password it will assist you in recovering your information. If issues still persist, please give us a call at 877-748-5247. read more

Do you have a Pro Program?

Yes. To check to see if you qualify, please review program requirements at www.sitkagear.com/proform. read more

What is the US state tax policy?

SITKA Gear collects sales tax for all US shipments going to an address with local sales tax. read more

Where is my closest dealer?

You can find your closest dealer by going to https://www.sitkagear.com/retail-locator. Please make sure to call the dealer first to ensure they have the product you are looking for in stock. read more

Does SITKA Gear have a retail store?

Yes, SITKA is built on a commitment to enhance the full life experience of the hunter. We're proud to bring that commitment to life at the SITKA Depot, right here in our hometown of Bozeman, MT. Swing by to experience the newest SITKA films, swap stories with the local community, or try on the latest gear with our experienced staff of hunters and outdoor enthusiasts.   Come see us at... read more
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Returns

How do I process a return or exchange?

Gear must be returned within 60 days of the original purchase date. Please go to www.sitkagear.com/returns and fill out the form to create a Return Authorization.If you checked out with your sitkagear.com account, make sure you are logged in prior to going to the above link. Once you have done this, it will populate all of your orders in the last 60 days that are eligible for return o... read more

Can I exchange an item purchased from a dealer or received as a gift?

If you are looking to exchange a SITKA Gear product that was not purchased directly from us or you received as a gift, you may do so as long as the product was purchased from an authorized SITKA Gear retailer and is in new condition with all tags still attached.Exchanges may only be made for the same product in a different size or color. Exchanges are subject to product availability.U... read more

Where do I send my return or exchange?

Once you have completed the Return Authorization process outlined above, you will be given the Return/Exchange shipping address. Please do not send any returns or exchanges to our Bozeman office unless instructed to do so by our Customer Service team. read more

Shipping

Expedited Shipping

Order cutoff is noon CT. These estimates are the number of business days it will take for your package to arrive at your door and include processing and transit time. Orders placed after noon CT on Fridays or over the weekend will be processed the following Monday.   read more

How long does Ground Shipping take?

Find your location and color on the map for a best estimate of how many business days your package will take to arrive at your door. These estimates include transit time with the carrier as well as order processing time. Orders placed after noon CT on Fridays or over the weekend will be processed the following Monday.   read more

How long does it take for my order to ship once it is placed?

As fast as we can, however due to COVID-19 precautions, current order processing may take longer. Ground shipments placed before Noon CT should ship within 3 business days. Expedited shipment options typically ship in 1-2 business days. Orders placed after Noon CT on Fridays or over the weekend will begin processing the following Monday.Orders placed during peak and holiday seasons ma... read more

Can I cancel or make changes to my order?

We aim to process and ship your order as quickly as possible. Once your order is processing, we are unable to make any edits or adjustments. This includes ordered items and shipping address.  read more

How will my order ship?

We ship all US orders out of our Memphis, TN warehouse using FedEx/UPS. As soon as your order leaves our location, an email confirmation will be sent to you with a link to your tracking number. FedEx/UPS does not deliver to P.O. Boxes or Military APO/FPO addresses. Please use an alternate shipping address. SITKA Gear cannot guarantee delivery times once it leaves our warehouse. Delays... read more

Why did I get split shipments?

Occasionally we will ship orders in multiple shipments. You will receive a unique tracking code for each shipment but only one shipping fee is charged per order. read more
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Canadian Orders

Canadian Duties and Import Fees

SITKA Gear is not responsible for any duties, taxes, shipping costs, or additional charges accrued on shipments to or from Canada, to include orders, refunds, or exchanges. Residents of Canada will be charged standard import duty rates. Import duty is calculated exclusively on the value of the imported goods. In addition to duty, imports may be subject to other taxes such as General S... read more

Do you ship to Canada?

Yes, we do! For Canadian orders the recipient is responsible for payment of applicable duties, taxes and other fees imposed by the Canadian government. Please contact your customs office for information on duties, taxes and restricted items. read more

How do I process a return or exchange from Canada?

Gear must be returned within 60 days of the original purchase date. Please go to www.sitkagear.com/returns and fill out the form to create a Return Authorization.If you checked out with your sitkagear.com account, make sure you are logged in prior to going to the above link. Once you have done this, it will populate all of your orders in the last 60 days that are eligible for return o... read more

Are the prices on your website in USD or CAD?

The price presented on our site is always USD. read more