Canadian returns must be initiated within 30 days of the original purchase date. Only items purchased directly through sitkagear.com can be returned through our website.
Each product must be in new and unused condition with the original hang tags attached. Underwear cannot be returned.
At this time, we are unable to process exchanges from Canadian orders. We suggest returning the product for a refund and repurchasing a different size on a new order, if needed.
Canadian customers are responsible for any return shipping fees, duties, or taxes on returned items.
Refunds will be credited to the original credit/debit card used at the time of purchase.
Please keep in mind that during peak seasons, returns can take up to 3 weeks to complete once we receive your product.